1. Data controller
qeltrus.com (PE), Unit 4, Horizon Business Center, 12 Shevchenka St, Kyiv, 01001, Ukraine. contact@qeltrus.com; +380 965 968 6140; EDRPOU 82785410. Provider details: Zakon Ukrainy “Pro elektronnu komertsiu” vid 03.09.2015 No. 675-VIII, Art. 7.
2. Data we collect
Contact form: name, email, phone, message. Technical data: IP, browser, pages, cookie IDs.
3. Purposes and legal bases
We use data to answer enquiries, prepare offers, take contract steps, perform contracts, comply with law and secure the site. Bases: consent, contract steps, legal obligation, legitimate interests. Zakon Ukrainy “Pro zakhyst personalnykh danykh” vid 01.06.2010 No. 2297-VI.
4. Cookies and consent
Essential cookies are necessary. Analytics and marketing cookies need prior informed consent, which you may give or refuse in the banner and withdraw anytime. Zakon Ukrainy “Pro zakhyst personalnykh danykh” vid 01.06.2010 No. 2297-VI.
5. Retention
Enquiries: 24 months after last contact. Contract and accounting records: as required by law, generally up to 3 years. Logs: up to 6 months.
6. Your rights
You may request access, rectification, erasure, restriction, portability and objection, and withdraw consent. Email contact@qeltrus.com. You may complain to the Ukrainian Parliament Commissioner for Human Rights.
7. Distance contracts
Detailing services ordered at a distance: you may withdraw within 14 days. The waiver applies only if performance was expressly requested to start immediately. Zakon Ukrainy “Pro zakhyst prav spozhyvachiv” vid 10.06.2023 No. 3153-IX; Zakon Ukrainy “Pro elektronnu komertsiu” vid 03.09.2015 No. 675-VIII.
8. Complaints and language
Complain first to qeltrus.com at contact@qeltrus.com, then to the State Service of Ukraine for Food Safety and Consumer Protection (Derzhprodspozhyvsluzhba) and/or court. Service information is available in Ukrainian under Zakon Ukrainy “Pro zabezpechennia funktsionuvannia ukrainskoi movy yak derzhavnoi” vid 25.04.2019 No. 2704-VIII; this English version is provided alongside.