qeltrus.com
Terms of Service
These terms govern use of the qeltrus.com website and any car detailing service ordered through it. By browsing the site or placing a booking you accept them.
1. Provider identification
qeltrus.com — private entrepreneur (PE), EDRPOU 82785410, Unit 4, Horizon Business Center, 12 Shevchenka St, Kyiv, 01001, Ukraine. E-mail: contact@qeltrus.com, phone: +380 965 968 6140. Managing Director: Anna Anderson. This data is shown before the order step per ст. 7 Закону України «Про електронну комерцію» від 03.09.2015 № 675-VIII.
2. Scope of services
We perform interior and exterior detailing, paint correction, ceramic coating and related care. Site descriptions are indicative; the final scope is agreed after inspection of the vehicle.
3. Quotations and prices
Quotations are based on inspection at our studio. Published prices are starting prices and may change where the condition, size or contamination of the vehicle differs. The confirmed price is stated in the order confirmation sent before work begins.
4. Booking and cancellation
A booking becomes binding when we confirm it by e-mail or phone. You may reschedule or cancel free of charge at least 24 hours before the agreed slot; later cancellations may be charged for reserved time and materials.
5. Right of withdrawal
As a consumer you may withdraw from a distance contract within 14 days without giving reasons. If you expressly ask us to start immediately, that right ends once the service is fully performed; where performance has begun, you pay for the part delivered. This follows Закон України «Про захист прав споживачів» від 10.06.2023 № 3153-IX and Закон України «Про електронну комерцію» № 675-VIII.
6. Website use
Content, images and texts belong to qeltrus.com and may not be copied for commercial use. You agree not to disrupt the site, submit false data or use it unlawfully. Analytics and marketing cookies are set only after your consent, as described in our Privacy Notice under Закон України «Про захист персональних даних» від 01.06.2010 № 2297-VI.
7. Claims and liability
Claims about results must be raised within 14 days of the service. Advertising claims, including comparisons and before-and-after images, are substantiated and evidence is available on request (Закон України «Про рекламу» від 03.07.1996 № 270/96-ВР). We are not liable for pre-existing defects, damage recorded at inspection or items left in the vehicle.
8. Complaints
Contact us first at contact@qeltrus.com or by post at the address above. If the matter remains unresolved, you may apply to Державна служба України з питань безпечності харчових продуктів та захисту споживачів or to a court.
9. Language and governing law
These terms are governed by the law of Ukraine. Service information is published in Ukrainian as required by Закон України «Про забезпечення функціонування української мови як державної» від 25.04.2019 № 2704-VIII; this English page is a courtesy translation.